We accept online payment either with Credit / Debit card (Visa / Master / American Express) and HitPay_PayNow.
Unfortunately, we only accept online payment through the methods listed above.
Step 1: Log in to your bank's mobile banking app.
Step 2: Scan the QR code using your bank's app.
Step 3: Enter the amount to pay if it's not generated, then confirm the transfer.
We currently only ship locally within Singapore. CILY is a dedicated website for our Singapore customers only. Thank you for understanding.
Our products are imported from Korea to our Singapore facilities and shipped to our customers.
Our delivery typically takes about 3-5 working days upon dispatch. Delivery time is from 10am to 7pm on weekdays and 10am to 3pm on Saturday. (excluding weekends and public holidays)
Customers will receive several messages, the confirmation email(once order made), and when your order status changes(shipped out). A tracking number will be updated within 24-48 hours after the order has been dispatched, where the order status will be shown as "Fulfilled". Please visit the Aramex Tracking Page: www.aramex.com
Please contact customer service at (email@example.com), include your name, order number, and photos of what you received (please do not open wrong product received). Our customer service agent will assist to solve your problem.
You will receive a confirmation email that contains information regarding the details of your order. Please check the detail information carefully. We are not responsible for shipping errors caused by incorrect input of personal information. If you did not receive a confirmation email, please reach out to our customer service team immediately.
Our warehouse does not offer self-collection, once the order dispatch to the courier facilities, may check with the courier directly for self-collection. A tracking number will be sent to the customer's email, kindly provide the tracking number to the courier to arrange for the self-collection.
Due to the system restriction, we are unable to amend the order, but only process cancellation. (Please refer to the next question) and our return policy.
If your order status is “Unfulfilled”, please contact Customer Service immediately to request a cancellation. If your order status is already “Fulfilled”, unfortunately, we cannot stop the order or process a refund since your package is now packing or out for delivery.
Not yet, we currently have our CILY products on our online store only.
ARRR Official Website: https://www.cily.sg/
About Product Information
All instructions can be found on the product content page.
1. Click into the product you looking for
2. Scroll down the product page for product instructions
All product information can be found on our product content page.
1. Click into the product you wish to know more
2. Scroll down the product page for more information ( Instructions, Precautions, Etc.)
If you wish to inquire something else or unable to find something helpful, kindly contact our Customer service for assistance via FB / IG / Whatsapp / Email.